8bitsChat connects your customers' Microsoft Teams chats to a single agent dashboard, so every conversation lands in one place — no scattered inboxes, no missed messages, no extra apps for customers.
8bitsChat
3 agents online
Avg response
2m 14s
8bitsChat brings your customer messaging into Microsoft Teams with a powerful dashboard, real-time updates, and analytics that help your team perform at their best.
All customer messages from Microsoft Teams land in one central dashboard. No more digging through chat threads or missing important requests.
Messages appear instantly with live status tracking. See when messages arrive, get picked up, and are responded to -- all in real-time.
Track response times, agent performance, message volume, and more with detailed charts and reports. Make data-driven decisions to improve service quality.
Multiple agents can work simultaneously. Everyone sees the full conversation history, so any team member can jump in and help without context loss.
Get notified when new messages arrive or statuses change. Intelligent deduplication ensures you only see what matters, without notification fatigue.
JWT authentication, encrypted data at rest and in transit, role-based access controls, and full audit logging. Built to meet enterprise compliance requirements.
8bitsChat integrates directly with Microsoft Teams using the Bot Framework. Setup is straightforward and your team can start responding to customers within minutes.
External or internal users send messages to your Microsoft Teams bot. No new app needed -- they just chat like they normally would.
8bitsChat captures the message and delivers it to your support dashboard in real-time with full context and conversation history.
Agents reply from the web dashboard and the response is delivered back through Microsoft Teams. The customer sees it as a normal chat reply.
Send messages to your Microsoft Teams bot — no new app needed.
Captures and delivers to your dashboard in real-time.
Reply from the dashboard, delivered back through Microsoft Teams.
Any organization that uses Microsoft Teams and needs to manage customer or internal conversations at scale.
Clients inquire about bookings, itineraries, and travel updates through Microsoft Teams. Agents manage requests and respond instantly from the dashboard.
B2B companies whose clients already use Microsoft Teams can offer native, in-platform support without forcing customers onto a separate tool.
Patients and students send inquiries through Microsoft Teams chat, while your staff manage every conversation from one compliant, centralised dashboard.
Field workers report issues via Microsoft Teams. Ops teams track, prioritize, and respond from the dashboard with full conversation history.
Your customers already know how to use Microsoft Teams. They message your bot just like messaging a colleague. No new app to install, no registration required.
No per-seat CRM licenses, no third-party chat widgets. Leverage the Microsoft Teams infrastructure your organization already pays for.
Response time scatter plots, agent performance tables, status breakdowns, and activity feeds. Know exactly how your support operation is performing.
REST API backend, React frontend, SQLite or any database. Self-host on your infrastructure or let us manage it for you. No vendor lock-in.
| 8bitsChat | Others | |
|---|---|---|
| Setup time | Hours | Days/weeks |
| Customer app install | None needed | Required |
| Per-agent pricing | Simple flat rate | $50-150/seat |
| Microsoft Teams integration | Native | Plugin/limited |
| Self-hosting option | Yes | Rarely |
One plan. All features included. Just pick your team size.
How many people in your organization will use 8bitsChat?
$700 per user per year
8bitsChat was founded in 2025 with a clear mission: make customer support as natural as sending a message. We saw teams drowning in tickets, switching between tools, and losing context. We knew there had to be a better way.
Our team of engineers and support veterans built 8bitsChat from the ground up on Microsoft Teams -- the platform hundreds of millions of people already use every day. The result is a product that feels invisible: customers just message you, and your team just replies.
Based in Sydney, Australia, we serve customers across Asia-Pacific, North America, and Europe. We're bootstrapped, profitable, and laser-focused on building the best possible product for our users.
We envision a world where every organization can deliver instant, personal support through the communication tools they already have. No bloated ticketing systems, no impersonal chatbots -- just real people helping real people, with the right data at their fingertips.
500+
Organizations
2M+
Messages handled
99.9%
Uptime SLA
<2min
Avg response time
Whether you're evaluating 8bitsChat for your team or want to discuss an enterprise deployment, we'd love to hear from you.