1. Acceptance of Terms
By accessing or using the 8bitsChat application (also referred to as "8bitsAgent", "the App", "the Service"), including the Microsoft Teams bot and web dashboard, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the 8bitsChat app.
2. Description of the 8bitsChat App
8bitsChat is a customer messaging platform that operates as a bot within Microsoft Teams. The 8bitsChat app allows organizations to receive customer messages through Microsoft Teams and manage responses through a centralized web dashboard. Support agents use the 8bitsChat dashboard to view, respond to, and track customer conversations.
3. User Accounts
Access to the 8bitsChat dashboard requires authentication. You are responsible for maintaining the confidentiality of your 8bitsChat login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your 8bitsChat account.
4. Subscriptions, Billing and Cancellation
These terms apply to subscriptions bought online. Plans of more than 50 seats, and other plans agreed with us in writing, may be invoiced and are also governed by their order form.
- Seats. A subscription is priced per consultant seat. Each seat is for one named person who handles conversations in the 8bitsChat dashboard, and a seat may not be shared between people. The customers you support through Microsoft Teams are not charged for, subject to reasonable use. Online plans start at 10 seats.
- Billing and renewal. You choose monthly or annual billing. Fees are in Australian dollars and are charged in advance by card through our payment provider, Stripe, when you subscribe and at the start of each billing period. Your subscription renews automatically for the same period until you cancel it. The minimum term is one billing period.
- Taxes. We are not registered for GST, so our prices include no GST and none is added. If we register, we will tell you at least 30 days before GST is added, and it applies from your next billing period after that notice. You are responsible for any other taxes that apply to you where you are.
- Changing seats. The account owner can add seats at any time; added seats are charged immediately for the rest of the current billing period, on a prorated basis. A reduction takes effect at the next renewal, and you can't reduce below the seats in use.
- Cancellation. The account owner can cancel at any time from the billing page. Cancellation takes effect at the end of the current paid period, and the service continues until then. We don't refund or credit partial periods, except where the law requires it.
- Late payment. If a payment fails, we retry it for up to 14 days and the service continues meanwhile. If it's still unpaid after that, we pause your account: you can still view and export your data, but replying to customers is paused until the outstanding amount is paid. We may end a subscription that stays unpaid.
- After cancellation. We keep your organisation's data for 90 days after the subscription ends, so the account owner can sign in and export it, and we email the owner a reminder before it is deleted. After 90 days it is permanently deleted, as described in our Privacy Policy.
- Price changes. We will tell you at least 30 days before a price change, and it applies from your next renewal after that notice.
- Your consumer rights. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded.
5. Acceptable Use
When using the 8bitsChat app, you agree not to:
- Use the 8bitsChat app for any unlawful purpose or in violation of any applicable laws.
- Transmit harmful, offensive, or inappropriate content through the 8bitsChat bot.
- Attempt to gain unauthorized access to the 8bitsChat service or its systems.
- Interfere with or disrupt the operation of the 8bitsChat app.
- Reverse engineer, decompile, or disassemble any part of the 8bitsChat service.
- Use the 8bitsChat app to send spam, phishing, or unsolicited messages.
6. Intellectual Property
All content, features, and functionality of the 8bitsChat app are owned by 8bitsChat Pty Ltd and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or distribute any part of the 8bitsChat service without our prior written consent.
7. Data and Privacy
Your use of the 8bitsChat app is also governed by our Privacy Policy. By using 8bitsChat, you consent to the collection and use of information as described in our Privacy Policy.
8. Service Availability
We strive to maintain high availability of the 8bitsChat app but do not guarantee uninterrupted access. The 8bitsChat service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. We are not liable for any downtime or service interruptions.
9. Limitation of Liability
To the fullest extent permitted by law, 8bitsChat shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the 8bitsChat app. Our total liability shall not exceed the amount you paid for the 8bitsChat service in the twelve months preceding the claim.
10. Termination
We may suspend or terminate your access to the 8bitsChat app if you breach these Terms, including by not paying fees when due. If we end a paid subscription for any other reason, we will give you reasonable notice and refund the fees you prepaid for the unused part of the billing period. Upon termination, your right to use 8bitsChat ceases, and your data is handled as described in section 4.
11. Changes to Terms
We may modify these Terms at any time. Continued use of the 8bitsChat app after changes constitutes acceptance of the updated Terms. We will make reasonable efforts to notify users of significant changes.
12. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from the use of the 8bitsChat app shall be resolved in the courts of New South Wales.
13. Contact Us
If you have questions about these Terms of Use, please contact us: